Help & support

Contact contact@tengriglobalgroup.com for account access, device resets, plan information and technical support.

Send useful diagnostics

Include your app version, Android version, the exact error and whether you are using Wi-Fi or mobile data. The app’s Help & support section lets you review a diagnostic report before sharing it. Never send passwords, bearer tokens or VPN private keys.

Account locked after reinstall?

Request a device-binding reset from your registered email. The separate standard edition uses its own app identity and device key, so moving from the experimental edition may also require a reset.

Connection problems

Check your normal internet connection, account eligibility and gateway availability. Disconnect before changing split tunneling or DNS settings, then reconnect. A reported connected state should be accompanied by a verified handshake.

Account removal

You do not need to reinstall the app to request deletion. Follow our account deletion instructions.